Your order will be processed within 2 business days or sometimes quicker. After order has been placed, you’re looking at around 1 week to receive your order in UK and 2 – 4 weeks delivery time abroad. During peak season delivery times may extend.
The shipping price for standard delivery is based on orders up to 2kg. Orders over 2kg in weight will incur higher shipping cost which will be automatically calculated before checkout.
CAN I CANCEL MY ORDER OR CHANGE MY DELIVERY DATE?
If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove this item’ button next to the product you do not wish to purchase. If you change your mind once you have placed your order, please notify us in writing at firstname.lastname@example.org of your wish to cancel the order immediately. If we receive notification of cancellation before we process your order, we will happily refund you in full including any delivery costs charged.
REFUNDS & RETURNS
We hope you are happy with your purchase, but if upon receipt of your goods you are not satisfied, we offer a refund in full for goods returned within 28 working days of receipt of the items unused, unopened and in a re-saleable condition.
If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You must contact us within 14 days of receiving the goods and another 14 days to return the goods once you’ve informed us. Simply return your original order for a refund and place a new order.
Delivery charges are non-refundable, unless the return is as a result of an error on our side.
Refunds will be processed within 5 working days of receipt of the goods.
Several types of goods are exempt from being returned. Perishable goods such as food, some health and personal care items, intimate or sanitary goods, books cannot be returned. Additional non-returnable items are gift cards, downloadable products.
HOW TO PROCESS RETURN
To complete your return, we require a receipt or proof of purchase.
Please return the package to the designated return address on your order, and cover the shipping fee for returning the package.
We do however strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.
You can contact us if you have any questions at email@example.com in regards to returning an item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. We don't exchange perishable goods such as food, some health and personal care items, intimate or sanitary goods, books, gift cards, downloadable products.
DAMAGED OR DEFECTIVE PRODUCTS
Damaged or defective products may be returned to Yogida after contacting email@example.com Send us an email with your order number and submit photo images of the damaged or defective product followed with detailed description.
Only regular priced items may be refunded. Unfortunately sale items cannot be exchanged or refunded.
When you place an order you will get a confirmation email with “tracking reference” which you can use to track your order online.
You can also find “tracking reference” in your order history information by going to my account after signing in and reviewing your ORDERS.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
THE TRACKING SHOWS THE PACKAGE WAS DELIVERED BUT I DIDN’T RECEIVE MY PACKAGE
Once an order has shipped, Yogida is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation. If carrier is not able to help you with your claim, contact firstname.lastname@example.org and we will act upon your behalf.